Check-in Time
Arrive at Padang Bai port at least 1 hour before your scheduled departure. This allows time for check-in, boarding and finding your seat. The Eka Jaya Matra carries 260 passengers and boarding can take time during busy periods.
Luggage
Each passenger is allowed 1 carry-on bag and 25 kg of checked baggage. Checked luggage is stored in the hold during the crossing.
Keep your valuables, travel documents and any items you may need during the journey in your carry-on.
Oversized or additional luggage may incur an extra fee payable at the harbour.
Amendment Policy
Date and time changes are free of charge up to 48 hours before departure, subject to availability.
Contact Eka Jaya Fast Ferry, with Gilitickets on copy as early as possible if you need to amend your booking (contact details on your e-ticket)
Cancellation Policy
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More than 7 days before departure: 100% refund (minus 10% cancellation fee)
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Between 48 hours and 7 days before departure: 50% refund (minus 10% cancellation fee)
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Less than 48 hours before departure or no-show: No refund